Privacy Policy

Last Updated: November 29, 2025

ChemCab LLC (“ChemCab,” “we,” “us,” or “our”) values your privacy.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use:

  • The ChemCab website

  • The ChemCab Client Portal

  • The ChemCab Driver Portal

  • Any related services, software, or communications

By accessing or using our services, you agree to this Privacy Policy.

1. Information We Collect

a. Information You Provide

We may collect information you provide directly, including:

  • Business name and contact information

  • Email addresses and phone numbers

  • Pickup and drop-off details

  • Billing and payment information

  • Uploaded documents, signatures, and contact lists

b. Automatically Collected Information

We automatically collect:

  • IP address

  • Device type and browser

  • Pages visited

  • Portal activity

  • GPS tracking data for drivers

  • Delivery timestamps, photos, and confirmations

c. Third-Party Information

We may receive information from:

  • Payment processors

  • Authentication services

  • Client referrals

  • Integrated business systems

d. SMS Data Use and Sharing

  • ChemCab uses phone numbers and SMS content only for operational communications and account security/verification.

  • SMS consent and phone numbers are not shared with third parties or affiliates for marketing purposes.

  • Opt-out requests (STOP) are honored promptly and logged for compliance.

2. How We Use Your Information

ChemCab uses the information we collect to:

  • Create and manage your ChemCab account

  • Process delivery jobs and maintain chain-of-custody

  • Provide ETA/ETC notifications and delivery updates

  • Generate invoices and billing statements

  • Improve our platform and services

  • Ensure safety, compliance, and security

  • Communicate with clients and drivers

  • Maintain operational and regulatory records

3. How We Share Information

a. Service Providers

We may share information with trusted vendors who assist with:

  • Payment processing

  • SMS/email notifications

  • Data hosting

  • Support and maintenance

b. Drivers and Delivery Personnel

Drivers only receive the information needed to complete a job (pickup, drop-off, instructions).

c. Legal or Safety Requirements

We may disclose information if required by:

  • Law enforcement

  • Subpoenas or court orders

  • Safety, compliance, or emergency situations

d. Business Transfers

If ChemCab undergoes a merger, acquisition, or asset sale, user data may be included.

e. SMS Program Terms

  • By providing your mobile number, you consent to receive transactional/conversational SMS related to active ChemCab services (pickup, dropoff, ETA, status, issue resolution, verification).

  • Message frequency varies based on job activity.

  • Message and data rates may apply.

  • Reply STOP to opt out at any time.

  • Reply HELP for help.

  • Support contact: support@chemcab.com

  • Consent to SMS is not required to use ChemCab services where another communication channel is available.

4. Data Security

We use administrative, technical, and physical safeguards to protect your information, including:

  • Encrypted portals

  • Secure authentication

  • GPS data protection

  • Limited internal access

  • Regular system audits

However, no system is completely secure. You use ChemCab at your own risk.

5. Data Retention

We retain information as needed to:

  • Complete deliveries

  • Maintain chain-of-custody records

  • Meet legal and regulatory requirements

  • Support business operations

Job-related records may be stored for 7 years or longer according to industry standards.

6. Your Rights

Depending on your location, you may request:

  • Access to your information

  • Correction of inaccurate data

  • Deletion (when legally allowed)

  • Limitation of processing

Requests can be submitted to: support@chemcab.com

7. Cookies and Tracking Technologies

ChemCab may use:

  • Cookies

  • Session identifiers

  • Analytics tools

  • Performance tracking

Disabling cookies may affect site or portal performance.

8. Third-Party Links

Our website or portals may contain links to third-party websites.
We are not responsible for their content or privacy practices.

9. Children’s Privacy

ChemCab does not knowingly collect data from individuals under 18.
If you believe information was collected from a minor, contact us immediately.

10. Updates to This Policy

We may update this Privacy Policy occasionally.
Changes will be reflected with a new “Last Updated” date.

11. Contact Information

For questions or privacy requests:

support@chemcab.com
Houston, Texas

12. No Sale of Personal or Business Data

ChemCab does not sell, rent, trade, or provide any customer, client, or driver information to marketers, advertisers, data brokers, or unrelated third parties.
We will never use your information for any purpose outside delivering ChemCab’s services, maintaining compliance, and supporting your account as described in this Privacy Policy.

All information is used solely to operate our platform, fulfill delivery requests, maintain chain-of-custody, and comply with legal requirements.
ChemCab does not permit customer or driver data to be used for marketing, profiling, or advertising by any external entity.